Guest Services

Public Safety Information at Outlets of Des Moines: Learn More »

Outlets of Des Moines, offers an array of amenities and services to provide you with the best shopping experience possible.

Customer Service
Customer Service provides store information, details regarding upcoming promotions and other requested services. Located in Food Pavilion.

Directions, Maps and Information
Located at 801 Bass Pro Drive, NW in Altoona, Iowa, from I-80 west take exit 141 and from I-80 east take exit 142. It is also served by public transportation. DART’s Route 17 service to Altoona has been extended to Outlets of Des Moines. Visit www.RideDart.com for schedule details.

Contact Customer Service at (515) 380-7400 for directions, maps or DART bus schedules.

Employment Opportunities A list of employment opportunities is available on our Jobs page.

Family Room 
For your convenience, the Family Room is available for families with small children and nursing mothers. Located in Food Pavilion across from public restrooms.

Lost and Found
Any lost and found items are logged in at Customer Service located in Food Pavilion. To contact Lost and Found, please call (515) 380-7400.

Package Assistance and Escorts 
For your convenience, we offer package assistance and escorts. See Customer Service in Food Pavilion or call (515) 380-7400.

Public Restrooms
Public restrooms are located in Food Pavilion, as well as, across from Maurice's and near Lane Bryant Outlet.

Strollers
Complimentary strollers are available at the Customer Service desk in the Food Pavilion

Wheelchairs
Complimentary wheelchairs are available at the Customer Service desk in the Food Pavilion

Bike Racks
Three bike racks are located at the center. Located near Management Office, Nike Factory Store, and Skechers.

Dog Policy
Outlets of Des Moines is dog friendly, all vaccinated and well behaved dogs are welcome to accompany their owners. Individual store policies may vary.

Click HERE for additional information

Taxi Service
Please see Customer Service to request taxi service.